Contact Us

To locate a PNWFCU^® branch or a surcharge-free ATM, click here. To email us, click here.

Phone Numbers
Member Service Call, Chat or Text – 8am-6pm M-F, 10am-2pm Saturday	503-256-5858 (call or text)
Member Service Toll-Free – Outside of local calling areas	1-800-444-5858
Credit and Debit Card Activation and PIN Change	1-800-992-3808
Lost or Stolen Credit and Debit Cards	1-800-472-3272
Digital Wallet Activation Assistance	1-844-646-5465
Collections	503-258-3650 (call or text)
Fax: Member Services	503-258-2702
Fax: Loan Department	503-258-2710
Fax: Mortgage / Home Equity Payoff Requests	503-258-2708
PNWFCU Routing Number	323075754

Branch Addresses
Mailing Address	12005 NE Erin Way Portland, OR 97220
Erin Way Branch	12005 NE Erin Way Portland, OR 97220
Ross Branch	1650 NE Ross Street Vancouver, WA 98663
Hood River Branch	1004 Pacific Avenue Hood River, OR 97031

Branch Hours & Availability
	Erin Way Branch	Hood River Branch	Ross Branch
Lobby	9:00am–5:00pm M–F	9:00am–5:00pm Mon–Thu; 9:00am–6:00pm Fri	9:00am–5:00pm M–F; Closed daily from 11–11:15am, 1:30–2pm, 3:30–3:45pm
Drive-Up	9:00am–5:00pm M–F	9:00am–5:00pm Mon–Thu; 9:00am–6:00pm Fri	Not available
Contact Center	8am–6pm M–F 10am–2pm Sat. Please call or text 503-256-5858
Mortgage Loans	Please call 503-256-5858 option 2 for lending, option 1 for mortgage, or email us at [email protected] to check availability and schedule an appointment or apply online.
All Other Loans	9:00am–5:00pm M–F	9:00am–5:00pm Mon–Thu; 9:00am–6:00pm Fri	By appointment only. Please call 503-256-5858 option 2 for lending, option 2 for loans, or email us at [email protected] to schedule an appointment, or apply online.
Business Services	By appointment only at all locations. Please call 503-256-5858 option 2 for lending, option 3 for business, or email us at [email protected] to schedule an appointment.
ATM Access	Not available	24 Hour Walk-Up Access	24 Hour Walk-Up Access
Night Drop Box	Not available	24 Hour Drive-Up Access	24 Hour Walk-Up Access
Notary	By appointment only at all locations.
Signature Guarantee	By appointment only at Erin Way and Hood River.		Please call 503-256-5858 to schedule an appointment at another branch.

Nationwide Surcharge-Free ATM & Shared Branch Access

Click here to find our surcharge-free CO-OP Shared Branch & ATM locations. Need to transfer money between credit unions? Call the CO-OP call center at 1-866-692-8669. Both credit unions need to be part of the CO-OP network to transfer between accounts.